Delivered Business Supervisor


Musgrave is one of the Europe’s most successful family-owned businesses with a 150-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain.

Every day we feed one in three people in Ireland through 11 market leading food and beverage brands that include SuperValu, Centra, Frank and Honest and Musgrave MarketPlace.

We support thousands of retail and foodservice family businesses who live and work in the heart of the communities they serve.

We are committed to becoming the most trusted and sustainable business in Ireland and we are making changes across the company to make sure that happens.  We want to make a positive impact on the world, and we will support our suppliers and customers to make a difference too.

Our people are the heart of our business. As our greatest asset, they make Musgrave a great place to work and in return we aim to be the very best place to work, grow and thrive. We are now inviting applications for the position of a Delivered Business Supervisor to join our Marketplace team on a specified-purpose 6-month contract.

The purpose of the role is to assist in organising and planning order assembly and transport from the Waterford MarketPlace site and will report into the Delivered Business Manager. Management and achievement of transport targets to drive efficiency and provide a ‘best in class’ service for our customers, key responsibilities include but are not limited:

What you'll be doing:

  • Ensure all orders are assembled correctly
  • Ensure excellent customer service is provided to all customers
  • Proactively take care of customers and maximise all upselling opportunities
  • Effective communication with customers, BDMS, managers, and logistics within MWP around deliveries
  • Ensure stock substitution in place where agreed to maintain revenue
  • Ensure customer credits are completed daily with returns being controlled to minimise waste
  • Follow up on all customer queries - report weekly on actions/outcomes of same
  • Follow delivery route scheduling as per customer order schedule
  • Support the management of performance and development of the order assembly and transport teams to identify and develop high performing team members and address non-performing members by structured corrective action measurements
  • Pre-plan for promotional weeks and peak periods
  • Ensure all standard HR processes are implemented
  • Ensure all transport, truck maintenance, and RSA processes are implemented

What we're looking for:

Experience, Skills and Education

  

Essential Experience

  • Previous experience in leading a team
  • Proven track record of effective resource management to maximise productivity
  • Proven track record of people management
  • Customer focus with high attention to detail
  • Sales / customer service / order fulfilment experience
  • Ability to work as part of a team
  • Ability to work well under pressure
  • PC skills
  • Strong communication skills
  • Strong problem-solving focus
  • Previous experience in a Wholesale and Retail environment

What we offer:

Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning.

Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact

Innovation Focus: Be part of a company that values forward-thinking solutions

Community Focus: Be part of a company that truly values its communities and strives to make a positive impact.

Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation

Musgrave is an equal opportunities employer.  We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.

Apply now